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Communications Technology Consulting & Assessment
We are your subject matter expert when it comes to understanding your life safety and critical communications system, both in terms of your existing systems and what you need to ensure optimum performance. We will guide you through all the questions you don’t know the answers to or just don’t have the time to research. We are experienced in working with all levels of management and government including policy makers. We can be there to answer questions or make the entire presentation.
We use our 35 years of experience, common sense, and industry standards to define and measure your existing resources and needs, documenting your strengths, weaknesses, opportunities, and threats (SWOT).
Installation and Integration
Whether you just bought an upgrade, an expansion, or an entire system you need someone to take it out of the box and put it in service. We know the specifications, procedures, commissioning, and codes to follow. Does it need to interface to another system or process? We know how to ‘make the connections’ and assure that it all works together.
Expansions or installations are never about a single piece of technology. We will make sure that all the pieces fit together, work right, and that the vendors play well together.
Forensics
When questions or disclosures arise that includes your technology we can research your records and mine data. We know where to look in your system to prove what happened and when. And, having had experience in the law enforcement arena, we understand and can maintain the chain of evidence. In addition, we have the experience, qualifications, and licenses to be your expert witness.
Redundancy Planning
When failure is not an option you need backup systems and fail safe arrangements. We will help you identify single points of failure and design multiple layers of service such that any contingency is accounted for.
Documentation
The Achilles heel of many systems is either the lack of diagrams, schematics, and records from the beginning; or, the all too common situation of ‘install it and forget it’. No technology is ever static and documentation is a living thing. Unless there is vigilant effort to update records on an ongoing basis a system will soon become a mystery to even those who work with it. Quick and efficient maintenance and restoration requires dependable and accessible information.
Budgeting
We have experience in developing maintenance and operation budgets, capital replacement schedules, and producing “what if’s”. We can help you identify total cost of ownership and return on investment. With our years of experience we can identify hidden and little known costs that many system owners learn the hard way.
Analysis and Reports
In order to gauge the health and efficiency of any system you need someone watching the performance and efficiency. When problems are brewing someone needs to be watching for the warning signs. We know what to watch and how to collect the data needed. We can produce reports and graphs to help you and your policy makers understand what is going on and when action needs to be taken.
Training
If you have new or existing technology it does you little good and can be a political nightmare if the users and administrators do not have the training or knowledge to make it work. Training is every bit as important to system success as the technology itself. We are expert at providing instruction and training. This is an area that many system owners fail to recognize as vital. Or, they do it once. Like equipment maintenance, user maintenance is critical. Training is something that should not be taken for granted.