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Systems Management Overview

When you have infrastructure of any kind it takes feeding and watering. Too many operators and owners take the ‘out of sight, out of mind’ approach. This puts you into a reactive mode after trouble strikes. When lives are at stake that is not an option. With the complexity of today’s technology it takes constant attention and analysis. When this is done problems are almost always spotted long before they become service impacting. When someone is keeping close oversight and being proactive then the system owner can truly relax knowing that someone is minding the store. Let us put our experience and skills to work for you managing your infrastructure so that you can turn your attention to what you do best.

Installation and Integration

Whether you just bought an upgrade, an expansion, or an entire system you need someone to take it out of the box and put it in service. We know the specifications, procedures, commissioning, and codes to follow. Does it need to interface to another system or process? We know how to ‘make the connections’ and assure that it all works together.

Expansions or installations are never about a single piece of technology. We will make sure that all the pieces fit together, work right, and that the vendors play well together.

Maintenance and Operation

Install it and forget it just doesn’t work anymore. Today’s technology takes constant intelligent upkeep to keep it functioning the way you need it to. We know what needs to be done and how often to do it. We also know the limitations and license requirements that must be observed and adhered to. If your needs change we also know the adjustments, program changes, and permissions that you need.

Documentation

The Achilles heel many systems is either the lack of diagrams, schematics, and records from the beginning; or, the all too common situation of ‘install it and forget it’. No technology is ever static and documentation is a living thing. Unless there is vigilant effort to update records on an ongoing basis a system will soon become a mystery to even those who work with it. Quick and efficient maintenance and restoration requires dependable and accessible information.

Data Maintenance and Backup

For anyone who has lost a computer or a hard drive they know the pain of starting over. With mission critical enterprises losing system configurations and databases is unacceptable. Meticulous data backups and storage is vital to system survivability.

Budgeting

We have experience in developing maintenance and operation budgets, capitol replacement schedules, and producing “what if’s”. We can help you identify total cost of ownership and return on investment. With our years of experience we can identify hidden and little known costs that many system owners learn the hard way.

Analysis and Reports

In order to gauge the health and efficiency of any system you need someone watching the performance and efficiency. When problems are brewing someone needs to be watching for the warning signs. We know what to watch and how to collect the data needed. We can produce reports and graphs to help you and your policy makers understand what is going on and when action needs to be taken.

Records

Logging and tracking of each piece of equipment is necessary to spot trends and trouble spots. System owners will often identify design or manufacturing flaws before a vendor simply by keeping diligent records. This also helps to quantify your total cost of ownership, set maintenance schedules, and justify budget requests to your policy makers.

Programming

The great thing about technology today is that it can be programmed to do almost anything. The bad thing about technology today is that it can be programmed to do almost anything. You need our experience and expertise to make sure that your equipment is programmed correctly to do the job it was meant to do with the greatest dependability and efficiency. We can help you avoid the unintended consequences and ripple effects of incorrect programming.

Scheduling

We will set your schedules for system maintenance and certifications so that you know that it always meets specs. Assuring that all equipment is properly maintained is key to success. We will make sure that you don’t become a member of the ‘install it and forget it’ club.

Management of vendors

Today’s systems are comprised of many technologies – radio infrastructure, microwave, fiber optics, servers, clients, networks, sites and towers, HVAC, generators, UPS and battery plants. When you are faced with a problem it can confusing deciding which discipline you need to respond. Different disciplines can also keep you guessing with the “it’s not my problem” run around. Let someone who knows how to identify where the problem is and hold the vendors accountable take this headache off your hands. We can be your single point of contact.